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    Home / Uncollected shipments

    How do we handle uncollected goods sent cash on delivery?

    We would like to ask our customers to think before each cash on delivery order if they are really interested in the ordered goods. Usually we do not realize that each shipment of the package has its costs, which are not negligible. Large e-shops on uncollected shipments cost millions of crowns a year, and for small e-shops these amounts can be liquidated.

    We try to keep the prices of our products as low as possible.

    WE DO NOT WANT TO "DISSOLVE" THE COST OF UNWICKED SHIPMENTS INTO THE SALE PRICE AND THAT MAKES IT MORE EXPENSIVE!
     
    There are customers who order goods on delivery and only then start to decide if they want it at all. If they decide not to, they just won't pick it up. They think they are not facing any sanctions. That's right, but it's not.

    LEGAL ASSUMPTIONS

    CONCLUSION OF THE PURCHASE AGREEMENT

    By sending the order by the customer and accepting the order by our e-shop, a purchase contract was concluded in accordance with our business conditions and the currently valid laws of the Czech Republic. The agreement with the business conditions was confirmed by the customer before sending the order in the basket.

    NON - ACCEPTANCE OF THE ORDERED GOODS

    The law addresses this as follows:

    New Civil Code No. 89/2012 Coll.

    Obligations of the buyer
    § 2118
    The buyer pays the purchase price and takes over the item.

    If the customer does not take over the ordered goods, he grossly violates the provisions of the law.

    By refusing to accept the ordered goods, the period for withdrawal from the contract does not begin to run automatically. The customer can withdraw from the purchase contract, but only after taking over the ordered goods. Even in this case, the seller may charge a contractual penalty and interest on arrears or postage compensation. Withdrawal from the contract does not cancel this obligation.

    Our e-shop will only charge postage and cash on delivery for uncollected shipments.

    WHAT ARE THE SOLUTIONS?

    If the customer did not pick up the ordered goods and is interested in them- just contact us. We will send the goods to you after payment in advance by bank transfer, for the price plus postage.

    The customer is not interested in the goods - we will send the customer a request for payment of the postage, which was quantified in the order. It's a fair solution. A customer who has violated his legal obligation will pay only the minimum price for a wrong decision. After receiving the payment, we will send the tax document.

     

    WHAT IF THE CUSTOMER DOES NOT PAY?

    We don't have an army of lawyers that can handle postage. We therefore sell these receivables to a specialized agency, which already follows the legal regulations. It is in everyone's interest to pay their commitment on time. It is the cheapest option.

    Although the valid laws of the Czech Republic protect customers very strongly, they give e-shops the opportunity to effectively defend themselves against irresponsible customers.

     

    WE DO NOT APPLY TO DISPUTES OR RECOVERY. WE WANT TO HAVE SATISFIED CUSTOMERS WHO WILL BE HAPPY TO COME BACK. WE DO NOT WANT DECENT CUSTOMERS TO PAY THE IRREPENDERS.

     

    Nejdůležitější je komunikace!

    Contact us with any problems or questions! We will definitely find a solution and we will try to meet your needs.

     

    Thank you for your customer responsibility and for picking up the ordered goods.